Chapter 12

Support

kspr studio is a small studio in Olten, Switzerland. You send us an email and get an answer from a person.

How to reach us

Write to contact@luluamani.ch. Or use the contact form. We reply within two working days, usually sooner.

What helps us help you

1. Which template you use, for example Nibble.
2. Your site's address and, if possible, a view link to your Framer project.
3. What you did and what happened, ideally with a screenshot.
4. For checkout questions: the status shown in the plugin (test or live, Stripe connected or not).

What is included

• Help setting up the template and checkout, as described in this guide.
• Updates: improvements and adjustments to changes in Framer, at no extra cost.
• Fixes: if something doesn't work as described, we fix it.

Custom design requests, new pages or changes for a specific project are not part of support. Ask us anyway, we'll tell you what is possible.

Money back

If a template doesn't work as described and we can't fix it, we refund the purchase price as long as you contact us within 14 days of buying. The terms are in the license.

You can cancel the checkout plan at any time. It ends immediately, and we refund the unused time of the current period pro rata, minus Stripe's fees, with tax paid refunded in proportion (plan and pricing).